Senior Service Designer – 13789

Publiceringsdatum: 2025-10-17

Funderar du på att söka jobb inom data/it? Positionen som projektledare, it hos Veritaz AB är öppen och väntar på en lämplig kandidat - kan det vara du? Om du vill arbeta heltid hos Veritaz AB, har de just nu en tjänst 6 månader eller längre som kan passa dig.

Att bo i närheten av ospecificerad arbetsort kan vara en fördel för denna position, så om du redan bor i området bör du överväga att söka jobbet. Om du letar efter en spännande karriär inom projektledare, it-branschen, har Veritaz AB just nu ett ledigt jobb som kan vara av intresse. Du har fortfarande tid att söka jobbet som projektledare, it hos Veritaz AB om du sickar in din ansökan senast sista ansökningsdag som är söndag den sextonde november 2025.

Jobbannons

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a Senior Service Designer – Customer Experience (CX) to join our dynamic team.

What you will work on

• Develop and maintain end-to-end customer journey frameworks, identifying pain points, needs, emotions, and opportunities.
• Design and visualize customer journeys and brand experiences across digital platforms, machines, tools, and physical environments.
• Facilitate workshops and journey mapping sessions with stakeholders across product, service, marketing, digital, and dealer teams.
• Translate customer insights and voice-of-customer data into actionable improvements and experience principles.
• Ensure consistency of customer experience and brand alignment across markets and functions.
• Contribute to CX capability-building by sharing best practices and raising awareness around customer experience thinking.
• Collaborate closely with marketing and brand teams to ensure brand promise is delivered through every customer interaction.

What you bring

• 6+ years of experience in customer experience, service design, journey mapping, or brand experience, preferably in B2B or industrial settings.
• Strong systems thinking skills and the ability to visualize complex customer journeys in a clear and compelling way.
• Experience balancing strategic thinking with hands-on execution, including facilitating workshops and creating journey blueprints or service artefacts.
• Mastery of design thinking, service design, and CX methodologies, with the ability to align brand, product, and service touchpoints.
• Excellent collaboration and communication skills, with the ability to convey the customer story in an evidence-based and engaging manner.
• Empathy, creativity, and attention to detail, with a focus on delivering high-quality, consistent experiences.