Senior Service Delivery Manager – Dynamics 365 – 13885

Publiceringsdatum: 2025-10-23

Är du intresserad av att jobba inom data/it? Det är nu möjligt för dig att få jobb som projektledare, it hos Veritaz AB. Veritaz AB söker någon som vill arbeta heltid under 6 månader eller längre. Kanske är det du?

Att bo i närheten av ospecificerad arbetsort kan vara en fördel för denna position, så om du redan bor i området bör du överväga att söka jobbet. Veritaz AB söker för närvarande efter en person att anställa inom projektledare, it-branschen. Ta en titt på deras lediga tjänst för att se om något av dem passar just dig. Bli en del av teamet hos Veritaz AB som projektledare, it genom att ansöka senast lördag den tjugoandra november 2025.

Jobbannons

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a Senior Service Delivery Manager – Dynamics 365 to join our dynamic team.

What you will work on

• Lead and manage the end-to-end IT service delivery for Dynamics 365 Finance & Operations
• Act as a key point of coordination between business operations, internal IT teams and external service providers
• Drive effective supplier management and follow-up of service levels (SLA) and performance metrics (KPIs)
• Oversee release planning, incident management and problem resolution
• Ensure stable, high-quality service delivery with continuous improvement initiatives
• Prepare service reports and provide clear communication to stakeholders
• Secure alignment between business needs and IT service delivery

What you bring

• Minimum 5 years of experience in IT Service Management within complex environments
• Proven experience managing Dynamics 365 Finance & Operations services
• Strong knowledge of ITIL processes and experience working with SLA and KPI management
• Demonstrated ability to coordinate multiple suppliers and cross-functional teams
• Solid understanding of both business processes and technical landscapes
• Strong communication skills in Swedish and English, spoken and written
• Experience from retail environments (meritorious)
• Experience working with larger integration landscapes (20+ integrations, meritorious)
• Strategic and business-oriented mindset with strong delivery focus
• Relationship builder with excellent stakeholder management skills
• Structured, self-driven and able to prioritize in complex environments
• Solution-oriented with a proactive mindset