Senior Service Delivery Manager – 14006

Publiceringsdatum: 2025-10-31

Skulle du vilja jobba inom data/it? Det är nu möjligt för dig att få jobb som projektledare, it hos Veritaz AB. Veritaz AB söker för närvarande efter personal på heltid för en tjänst 6 månader eller längre. Kolla in deras jobbannons för mer information.

Att bo i närheten av ospecificerad arbetsort kan vara en fördel för denna position, så om du redan bor i området bör du överväga att söka jobbet. Om du tycker att det låter intressant att börja jobba hos Veritaz AB i rollen som projektledare, it så har de just nu en ledig tjänst som skulle kunna vara en perfekt match för dig! Sista ansökningsdagen till jobbet som projektledare, it hos Veritaz AB är söndag den trettionde november 2025.

Jobbannons

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a Senior Service Delivery Manager to join our dynamic team.

What you will work on

• Lead the delivery of operational intelligence services, ensuring high-quality service performance and continuous improvement.
• Own the service delivery scope, including log ingestion, implementation, and dashboard development.
• Ensure compliance with SLAs, capacity planning, availability, and performance targets.
• Manage the service backlog, including release/change planning, upgrades, and patching activities.
• Act as the primary point of contact for internal stakeholders, ensuring clear communication between business and technical teams.
• Translate business needs into actionable, measurable, and technically feasible use cases.
• Oversee incident and problem management processes, ensuring timely resolution and root cause analysis.
• Lead continuous service improvement initiatives to enhance operational efficiency and service quality.
• Collaborate closely with cybersecurity, infrastructure, and observability teams to align service delivery with organizational goals.

What you bring

• Minimum 3 years of experience in Service Delivery or Service Management roles (e.g., Service Delivery Manager, Service Owner), ideally within cybersecurity, SIEM, or observability domains.
• Strong understanding of ITIL v3/v4 processes, including Incident, Problem, Change, Request, and Continuous Service Improvement; ITIL certification is advantageous.
• Broad technical foundation across:
• Linux administration, networking fundamentals, and authentication protocols (SAML/OIDC).
• Cloud logging and monitoring in AWS, Azure, or GCP.
• Scripting and automation using Python or Bash.
• Excellent analytical and troubleshooting abilities with a data-driven approach.
• Proven ability to manage stakeholder expectations and deliver consistent service outcomes.
• Degree in Information Technology, Security, or equivalent practical experience.
• Relevant certifications such as Splunk Core Certified Power User/Admin/Architect, Security+, CISM, or CISSP are considered strong assets.
• Strong customer focus, with the ability to communicate effectively across technical and non-technical audiences.
• Structured, delivery-oriented mindset with excellent prioritization and planning skills.
• Collaborative and influential leadership style, comfortable making decisions under pressure.
• Cost-conscious, with a strong focus on operational excellence and continuous optimization.