Senior Technical Service Manager – 14821

Publiceringsdatum: 2025-12-19

Letar du efter ett jobb inom data/it? Letar du efter en chans att arbeta som projektledare, it på Veritaz AB? Nu är det möjligt. Veritaz AB behöver någon som vill arbeta heltid. Om du är tillgänglig för 6 månader eller längre, ta en titt på denna jobbannons.

Platsen där jobbet finns ledigt är i ospecificerad arbetsort. Veritaz AB söker för närvarande efter en person att anställa inom projektledare, it-branschen. Ta en titt på deras lediga tjänst för att se om något av dem passar just dig. Bli en del av teamet hos Veritaz AB som projektledare, it genom att ansöka senast lördag den sjuttonde januari 2026.

Jobbannons

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a Senior Technical Service Manager to join our dynamic team.

What you will work on

• Manage and support business-critical HR-related IT services across the full application lifecycle, from requirements and implementation to daily operations and continuous improvement
• Act as the primary interface between IT and business stakeholders, ensuring stable, compliant, and high-quality service delivery
• Oversee second- and third-line support, maintenance, and operational service delivery within the application area
• Collaborate closely with architects and IT specialists to translate business needs into technical improvements and enhancements
• Coordinate stakeholders in a global environment and ensure clear communication across operational and strategic levels
• Drive continuous improvements in incident, problem, and change management to enhance service quality and user experience
• Ensure proper documentation, service follow-up, and adherence to agreed processes and standards
• Support the organization’s transition toward more standardized and global IT solutions

What you bring

• Proven experience in operational service delivery management with a strong focus on support and maintenance
• Experience working with second- and third-line support in business-critical IT environments
• Strong communication skills and a proactive, service-oriented mindset
• Demonstrated ability to manage clients and stakeholders in large, global organizations
• Capability to build trust and confidence with stakeholders at both operational and strategic levels
• Basic understanding of infrastructure, integrations, security, and automation tools and technologies
• Fluency in both Swedish and English, written and spoken
• Experience with customer-oriented technical support is considered an advantage
• Experience working in a global context and familiarity with ServiceNow is meriting
• A structured, self-driven, and collaborative working style with the ability to clearly and constructively articulate issues and need