Senior Customer Service – 14871

Publiceringsdatum: 2025-12-23

Skulle du vilja jobba inom data/it? Veritaz AB är på jakt efter en skicklig projektledare, it och du kan vara rätt person för jobbet. Intresserade sökes för heltid-jobb hos Veritaz AB - är du intresserad? De letar efter någon som vill jobba 6 månader eller längre.

Arbetsplatsen ligger nära tillhands om du är bosatta i ospecificerad arbetsort som är tjänsteorten. Veritaz AB söker för närvarande efter ambitiösa individer som vill utvecklas i rollen som projektledare, it. Kolla in deras ledig tjänst och se om du har vad som krävs för att bli en del av deras team. Sök jobbet som projektledare, it hos Veritaz AB och ta chansen att ta din karriär till nästa nivå. Ansök senast torsdag den tjugoandra januari 2026.

Jobbannons

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a Senior Customer Service to join our dynamic team.

What you will work on

• Provide high-quality customer service via telephone, email, and chat channels
• Handle customer inquiries related to products, services, and offerings within the energy sector
• Manage lighter administrative tasks such as registering and maintaining lists
• Support customers in complex and sensitive situations, including payment-related concerns
• Stay continuously updated on customer offerings, systems, and processes
• Work efficiently across multiple systems and digital tools to support customer cases
• Contribute actively to the development and improvement of the customer service function
• Collaborate closely with colleagues in a dynamic and changing industry environment
• Act in line with the customer’s core values of courage, responsibility, and commitment

What you bring

• Previous experience in customer service, preferably in consumer-facing roles
• Experience from the energy sector or other technical support environments involving complex customer dialogues
• Strong service-oriented mindset with a pleasant, responsible, and solution-focused approach
• Ability to manage stressful situations and adapt to change in a fast-paced environment
• Experience working with multiple systems and good general system proficiency
• Technical understanding and ability to explain complex topics clearly to customers
• Interest and experience in sales, including inbound sales activities
• Experience with customer databases or CRM systems is an advantage
• Strong written and verbal communication skills and a high degree of collaboration ability
• Ability to handle sensitive customer situations such as financial difficulties with professionalism and empathy